Gustavo L.
- Total activity 36
- Last activity
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Activity overview
Latest activity by Gustavo L.-
Gustavo L. created an article,
How to automate the selection of tickets for quality review in Klaus?
In Klaus, it is possible to automate the selection of tickets that will be evaluated, ensuring that the sampling is representative and unbiased. How to set up automation: Go to Settings > Automat...
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Gustavo L. created an article,
How do I set up custom worktime categories?
Custom worktime categories in Tymeshift help detail how your agents are using their time, in addition to standard classifications such as “Available” or “On ticket”. To set up new categories: Go ...
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Gustavo L. created an article,
How do I create a report of tickets solved per agent per day?
In Zendesk Explore, it's easy to create a report to track daily team productivity. Follow the steps below to generate a report of tickets solved per agent per day: Steps: Go to Explore and go to ...
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Gustavo L. created an article,
How can I hide Help Center articles from certain users?
If you need to restrict access to certain articles from your Help Center in Zendesk Guide, this can be done using user segments and viewing permissions. Steps to hide articles: In the Zendesk Gui...
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Gustavo L. created an article,
Who can use Zendesk Support?
Zendesk Support is ideal for companies of all sizes and industries that want to improve their customer service. It is especially useful for: Technical support teams. Customer service departments. ...
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Gustavo L. created an article,
What are the key benefits of Zendesk Support?
Key benefits of Zendesk Support include: Centralization of information: All communication channels are managed from a single location. Automation: Triggers and automations reduce repetitive task...
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Gustavo L. created an article,
How are tickets organized in Zendesk Support?
Tickets in Zendesk Support can be organized based on several criteria: Groups: Collections of agents that work in specific areas, such as technical or commercial support. Views: Customizable lis...
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Gustavo L. created an article,
What are tickets in Zendesk Support?
A ticket is the representation of a support request made by a customer. Every interaction recorded in Zendesk Support, whether via email, chat, phone, or other channel, is converted into a ticket. ...
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Gustavo L. created an article,
What is the Zendesk Support module?
Zendesk Support is a customer service solution that helps companies manage and track support requests, called “tickets”. It centralizes all customer interactions in one place, allowing your team to...
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Gustavo L. created a post,
Gostaria de um modo para os usuários enviarem solicitações de recursos
Você pode adicionar um tópico como esse em sua comunidade. Os usuários finais podem adicionar solicitações de recursos e descrever seus casos de uso. Outros usuários podem comentar nas solicitações...