Gustavo L.
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Articles
Recent activity by Gustavo L.-
How to automate the selection of tickets for quality review in Klaus?
In Klaus, it is possible to automate the selection of tickets that will be evaluated, ensuring that the sampling is representative and unbiased. How to set up automation: Go to Settings > Automat...
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How do I set up custom worktime categories?
Custom worktime categories in Tymeshift help detail how your agents are using their time, in addition to standard classifications such as “Available” or “On ticket”. To set up new categories: Go ...
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How do I create a report of tickets solved per agent per day?
In Zendesk Explore, it's easy to create a report to track daily team productivity. Follow the steps below to generate a report of tickets solved per agent per day: Steps: Go to Explore and go to ...
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How can I hide Help Center articles from certain users?
If you need to restrict access to certain articles from your Help Center in Zendesk Guide, this can be done using user segments and viewing permissions. Steps to hide articles: In the Zendesk Gui...
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Who can use Zendesk Support?
Zendesk Support is ideal for companies of all sizes and industries that want to improve their customer service. It is especially useful for: Technical support teams. Customer service departments. ...
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What are the key benefits of Zendesk Support?
Key benefits of Zendesk Support include: Centralization of information: All communication channels are managed from a single location. Automation: Triggers and automations reduce repetitive task...
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How are tickets organized in Zendesk Support?
Tickets in Zendesk Support can be organized based on several criteria: Groups: Collections of agents that work in specific areas, such as technical or commercial support. Views: Customizable lis...
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What are tickets in Zendesk Support?
A ticket is the representation of a support request made by a customer. Every interaction recorded in Zendesk Support, whether via email, chat, phone, or other channel, is converted into a ticket. ...
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What is the Zendesk Support module?
Zendesk Support is a customer service solution that helps companies manage and track support requests, called “tickets”. It centralizes all customer interactions in one place, allowing your team to...