Tickets in Zendesk Support can be organized based on several criteria:
- Groups: Collections of agents that work in specific areas, such as technical or commercial support.
- Views: Customizable lists that show tickets based on defined conditions, such as priority, status, or customer type.
- Filtering: Allows you to search for tickets by keywords, IDs, dates, or other specific details.
This organization makes it easy to follow up and prioritize requests.