If you need to restrict access to certain articles from your Help Center in Zendesk Guide, this can be done using user segments and viewing permissions.
Steps to hide articles:
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In the Zendesk Guide, go to Settings > User Segments.
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Create a new segment, for example: “VIP customers only”.
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Define criteria (by tag, organization, or login status).
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Edit the desired article and, in the visibility field, select the created segment.
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Save the article.
With this, only users who belong to the specified segment will be able to view that content. This practice is ideal for offering exclusive content to paying clients, internal clients, or strategic partners.