How do I create a report of tickets solved per agent per day?

In Zendesk Explore, it's easy to create a report to track daily team productivity. Follow the steps below to generate a report of tickets solved per agent per day:

Steps:

1. Go to Explore and go to Reports.

2. Click Create and select the Support: Tickets dataset.

3. Under Metrics, add:
   Tickets > Solved tickets

4. Under Rows, add:

   • Assigning agent > Agent name

   • Time > Date of resolution (Ticket solved - Date)

5. Use date filters to define the desired period.

This report helps identify productivity patterns and provides valuable data for performance meetings or calculation of SLAs.